FAQ’s

 

Why are there different prices for the same product? Is it legal?

PlushyOnline is an online marketplace platform that enables independent sellers to sell their products to buyers. The prices are solely decided by the sellers, and PlushyOnline does not interfere in the same. There could be a possibility that the same product is sold by different sellers at different prices. PlushyOnline rightfully fulfils all legal compliances of onboarding multiple sellers on its forum as it is a marketplace platform.

 

How do I cancel the order I have placed?

You have the option to cancel the order only in case when he has placed the order and supplier is yet to confirm the order. The supplier gets 48 hours to process the order. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made. You can mail us at care@plushyonline.com to cancel your order. 

 

How do I create a Return Request?

You can create a Return by mailing us on our email : care@plushyonline.com

 

I have created a Return request. When will I get the refund?

After the refund has been initiated by PlushyOnline as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

• NEFT - 3 to 5 business days post refund initiation (after product received at warehouse)
• PlushyOnline Coupon – Instant (after product received at warehouse)
• Online Refund – 7 to 10 days post refund initiation, depending on your bank partner

 

How do I create an account on PlushyOnline?

You can create your account on PlushyOnline by entering and verifying your mobile number. Click on "Create New Account" after that and fill-up the form to create your PlushyOnline account.

 

How do I login on PlushyOnline? I used to login with email, Google/Facebook login.

For users of PlushyOnline who used to login with email/Google/Facebook, enter your mobile number and OTP, then choose your method of login under "Already have an account?". Once you have entered the details, you will be logged in to your account. Next time onwards, you can use your mobile and OTP for easy login.

 

Do I need to provide email to create an account on PlushyOnline?

Providing an email is not mandatory to create an account on PlushyOnline. However, we still recommend adding your email to your account as it will allow you to easily reset your password if you need to.

 

 

How can I change my mobile number that I use to login on PlushyOnline?

You can log in to your account and change it from your Profile > Edit Profile.

 

How can I pay for my order at PlushyOnline?

We support the following payment options at PlushyOnline:

• Cash On Delivery (available in selected pin codes)
• Credit Card
• Debit Card
• Net banking

 

What is the COD limit?

PlushyOnline reserves the right to determine the COD limit for every customer and/or orders. The COD limit includes any undelivered, unpaid orders and any new orders being placed.

I am being charged a GST amount on my order. What is GST?

GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product's sale price. GST has to be borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.

 

How is the GST amount decided?

Following rules will govern whether or not additional GST will be applicable on the products purchased by you:

1) GST applicability:

(a) For a product,

(i) if the fulfilment is done on or after July 1st, 2017 and

(ii) if the order is placed before 15th November, 2019, and,

(iii) total discount percentage is more than 19% of MRP,

then GST may be collected from customers in addition to product price, post discounts. The discounts include those resulting from special offers such as Buy 1 Get 1 and similar offers.

(b) For a product, if the order is placed on or after 15th November 2019, the discounted prices displayed on PlushyOnline platform shall be inclusive of all taxes, including GST.

2) GST amount: If applicable, the amount of GST collected from customer depends on category, for example

(i) Apparel/Clothing: Max 12%

(ii) Footwear: Max 18%

(iii) Home Furnishing: Max. 28%

(iv) Accessories/Other Categories: Max 28%

 

If I return/cancel the purchased product will the GST/VAT amount charged be refunded?

Yes. If you return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However no refunds of GST/VAT shall be made in relation to platform handling fee collected from the consumer under PlushyOnline shipping policy.